Data Deletion Instructions

Effective: 14 May 2026 · Last updated: 29 July 2026

This page explains how to delete data Unitelia holds about you. The right path depends on whether you are an Operator (business customer of ours) or an End-customer (someone who messaged a business that uses our Service).

For Operators (business accounts)

1. Sign in at /login.
2. Go to Settings → Account → Delete account.
3. Confirm by typing your email. We immediately revoke all connector credentials, mark the account for deletion, and remove all data within 30 days (after backup expiry).

If you cannot access your account, email m.nazar77@gmail.com from the address on file. We will verify identity and complete deletion within 14 days.

For End-customers (you messaged a business that uses our Service)

Your data is controlled by the business you messaged, not by Unitelia. The fastest route is to ask that business directly:

1. Reply to the business in the same channel (Instagram DM, etc.) asking them to delete your conversation history.
2. The business can do this from Inbox → conversation → Delete in our app. We remove the message content and preserve only an anonymized audit record (the factual fact that a communication occurred, without content).

If the business does not respond within 14 days:

1. Email m.nazar77@gmail.com with:
   • The business name or Instagram handle you contacted.
   • The channel and your identifier in it (e.g. your Instagram handle).
   • (Optional) Approximate date(s) of the conversation.
2. We will route your request to the business within 3 business days. If they do not act, we will delete your data ourselves within 30 days of your initial request.

Instagram-specific (Meta deletion request callback)

Meta sends data-deletion callbacks when an Instagram user revokes our app or deletes their Meta account. On receipt, we mark every conversation tied to that Instagram identifier for deletion, null the message content within 24 hours, and confirm completion back to Meta with a deletion confirmation code.

Callback URL: https://app.unitelia.com/api/meta/data-deletion-callback

What "deleted" means here

• Message content: nulled (replaced with NULL in the database column).
• Audit log: preserved (delivery / read / deletion events stay — they do not contain message content).
• Contact rows: if no other conversations remain, the contact is deleted entirely.
• Backups: overwritten naturally within 30 days. We will not restore deleted data from backup.

Contact

m.nazar77@gmail.com · 14-day SLA on all data requests.

The Ukrainian version of this page is the authoritative one. This English text is a convenience translation; if the two diverge, the Ukrainian text prevails.